Complaints and Decision Review

A fair route to raise a concern or ask for a decision to be reconsidered.

Complaint

Concerns service, delay, access, staff conduct, or process.

Decision review

Asks AIMS to reconsider a scholarship decision where a material procedural error, factual error, conflict of interest, or relevant new evidence is identified.

Process

  1. Submit within 15 working days of the event or decision.
  2. Explain the issue and desired resolution.
  3. Include the relevant application or award reference.
  4. AIMS acknowledges the case within two working days.
  5. A person not directly responsible for the disputed action reviews the case where practicable.
  6. AIMS aims to issue a response within 20 working days.
  7. A review does not guarantee a different outcome and cannot create funding outside the approved budget.

Submit a complaint or review request